InfoTrack for Enterprise Communications

InfoTrack for Enterprise Communications (IEC) tracks business communication systems shipments, manufacturer revenue and market share data, both globally and regionally, by technology. IEC also forecasts shipments, installed base and revenue by technology for each region. IEC clients use the reports to understand market and technology trends, including by competitor, region and size segments, and to evaluate the effectiveness of their strategies versus those of others and against the market in general. Subscribers to IEC also leverage the reports to validate and publicize their market positions.

Market share is reported by manufacturer, system, line size segment, revenue and type of technology. The North America report also includes a forecast and installed base view of Hosted IP Telephony and Centrex along with a view of the overall U.S. installed base of systems by technology and size segment for major manufacturers, as well as an analysis of those manufacturers’ use of distribution channels during the year.

IEC is sold as an annual subscription for North America or globally. Subscribers receive four quarterly reports and one annual report each year. The annual report includes a five-year forecast, plus a view of the installed base by technology. Each quarterly and annual report also includes data in a pivot table enabling clients to easily manipulate the information for custom analyses. In addition, all subscribers receive a separate quarterly Market Intelligence report that compares each manufacturer’s shipments during the quarter to those of historical periods, along with an assessment of the factors that drove or inhibited sales such as partnering arrangements, promotional activities, economic conditions and competitor tactics and issues.

Customized versions of the Global report that include line and system shipments by size segment for specific countries and manufacturers are also available, as are analyses of such factors as channel performance and customer needs/issues by country.

A subscription to IEC enables clients to…

  • Evaluate opportunities and competition by region, size segment and country
  • Assess the rate of adoption of IP Telephony and hosted solutions
  • Prioritize target markets based on competitive landscape and industry growth rates
  • Better understand product and technology migration patterns
  • Gain insight into competitors’ channel utilization and assess new partnering opportunities
  • Develop/adjust forecasts based on technology, pricing, revenue, share, segment and channel
  • Track changes in market leadership and competition
  • Understand seasonal performance versus long term trends
  • Create promotional messages based on shipment, technology, segment size and market behavior
  • Analyze historical trends using pivot table data back to 2007
  • Easily access historical reports via the InfoTrack website
  • Obtain eight hours of custom consultation and analysis as part of the subscription

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Regions Covered
 •   U.S.
 •   Canada
 •   Asia Pacific (APAC)
 •   Caribbean Latin America (CALA)
 •   Western Europe
 •   Rest of Europe, plus Middle East/Africa
Manufacturers Tracked
 •   Aastra  •   Mitel
 •   Alcatel-Lucent  •   NEC
 •   Avaya  •   OKI
 •   Cisco  •   Panasonic
 •   Digium (Asterisk/Switchvox)  •   Samsung
 •   HP (3COM)  •   ShoreTel
 •   Intelbras  •   Siemens
 •   Iwatsu  •   Toshiba
 •   LG-Ericsson  •   Vertical Communications
 •   Microsoft  •   Others
Size Segments Covered
  IP and PBX Lines     Key System Sets  
 •  2 - 40  •  2 - 10
 •  41 - 100  •  11 - 20
 •  101 - 400  •  21 - 40
 •  401 - 1,000  •  41 - 100
 •  1,001 - 4,000  •  100+
 •  4,000+
 •  add-ons

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